Introduction
BirdSpikes.company is a trading brand of Caruso Consulting Co Ltd (VAT ID: 0765554000332), registered at 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. We are committed to protecting your personal data and handling it responsibly and transparently.
This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights in relation to it. By using our website, you agree to the practices described in this policy.
Data We Collect
Data you provide directly
When you contact us by email or phone, we collect the information you provide, including your name, email address, phone number, and the content of your message. We use this data only to respond to your enquiry and to fulfil any related order or support request.
When you place an order through one of our country stores, the store's platform collects your name, delivery address, email address, and payment information. Payment data is processed by our payment provider and we do not store full card details.
Data collected automatically
When you visit our website, our servers and third-party analytics tools may automatically collect technical information including your IP address, browser type, operating system, referring URL, pages visited, time spent on pages, and device type. This data is used in aggregate to understand how people use our site and to improve the user experience.
Cookies
Our website uses cookies — small text files placed on your device — to enable basic functionality and to collect anonymous analytics data. We use the following categories of cookie:
- Strictly necessary cookies: Required for the website to function. These cannot be disabled.
- Analytics cookies: Used by services such as Google Analytics to collect anonymous usage data. These cookies do not identify you personally.
- Marketing cookies: Used by advertising platforms including Google Ads and Meta (Facebook) to measure the effectiveness of advertising campaigns and to show relevant ads. These cookies may identify your browser across websites.
You can control and disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of this website. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Analytics and Tracking
We use Google Analytics to collect anonymous data about how visitors use our website. This data includes page views, session duration, geographic location (country level), device type, and traffic sources. Google Analytics data is processed by Google in accordance with their Privacy Policy. We do not use Google Analytics User ID or any feature that links analytics data to personally identifiable information.
We may also use Google Ads and Meta (Facebook) pixel tracking to measure the performance of our advertising campaigns and to enable remarketing audiences. These tools may place cookies on your device and collect information about your browsing behaviour. You can manage your advertising preferences through Google's Ad Settings and Meta's Ad Preferences tools.
Third-Party Services
Our country store platforms (such as WooCommerce, Shopify, or similar) operate under their own privacy policies. When you place an order, the relevant store platform's privacy policy also applies. We encourage you to review the privacy policy of each country store you use.
We use Cloudflare to provide CDN, security, and performance services. Cloudflare may collect and process request data as described in their Privacy Policy.
How We Use Your Data
- To respond to enquiries and provide customer support
- To fulfil orders placed through our country stores
- To analyse website traffic and improve our website
- To measure the effectiveness of our advertising campaigns
- To comply with legal obligations
We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.
Data Retention
We retain enquiry and order data for as long as necessary to fulfil the purpose for which it was collected and to meet our legal and accounting obligations. Analytics and tracking data is retained in accordance with the retention settings of the relevant platform (typically 26 months for Google Analytics).
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct inaccurate data.
- Right to erasure: You can ask us to delete your personal data in certain circumstances.
- Right to restriction: You can ask us to restrict how we process your data.
- Right to object: You can object to our processing of your data for direct marketing purposes.
- Right to data portability: You can request your data in a portable format.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our website is served over HTTPS with SSL/TLS encryption. However, no method of internet transmission is completely secure.
International Data Transfers
Our company is based in Thailand. If you are located in the European Economic Area, UK, or another jurisdiction with data transfer restrictions, please be aware that your data may be transferred to and processed in Thailand and other countries. We take steps to ensure that any such transfers comply with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact
For any questions about this Privacy Policy or your personal data, please contact us:
- Email: [email protected]
- Phone: +66 098 391 3877
- Address: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand